Shipping policy

Shipping Policy

Welcome to G Furniture. This Shipping Policy explains how we handle the shipping, delivery, and processing of your furniture orders. By placing an order with us, you agree to the terms described in this Shipping Policy.

1. Shipping Coverage

We currently ship to addresses within the contiguous United States only. We do not offer international shipping, APO/FPO addresses, or shipments to Alaska, Hawaii, or U.S. territories at this time.

Free Shipping on All Orders: All orders qualify for free standard shipping with no minimum purchase required.

No Hidden Fees: We do not charge any handling, processing, or freight surcharges. Applicable taxes are calculated at checkout based on your delivery address.

2. Order Processing Time

We process orders as promptly as possible.

Handling Time: 1–3 business days
Order Cut-Off Time: 6:00 PM (Pacific Time) daily. Orders placed before the daily cut-off time are typically prepared and ready for carrier pickup by the next business morning. Orders placed after the cut-off time will begin processing on the next business day.
Weekend and Holiday Orders: Orders placed on weekends or public holidays may be processed on the next business day.
Order Confirmation: After your order is placed, you will receive an order confirmation email. A shipping confirmation email with tracking information will be sent once your order has been dispatched.

3. Estimated Delivery Time

Estimated delivery time depends on your location, product availability, and the carrier.

Standard Shipping (Estimated): 5–10 business days after shipment. Delivery time is calculated from the shipping date, not the purchase date.
Large Item / Furniture Shipping (Estimated): 7–15 business days after shipment for oversized or heavy furniture items. Due to the size and weight of certain products, additional transit time may be required.

Delivery times are estimates only and may vary due to peak seasons, carrier delays, or circumstances beyond our control.

4. Carriers

We ship using reputable carriers (such as USPS, UPS, FedEx, freight carriers, or other reputable carriers depending on your location and the nature of your order). For large or heavy furniture items, we may use specialized freight or white-glove delivery services to ensure your items arrive safely.

5. Order Tracking

Once your package is on its way, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery in real time.

For large furniture shipments, our carrier may contact you directly to schedule a delivery appointment.

If you have not received a tracking number or shipping confirmation email, please contact us.

6. Address Accuracy

Please ensure all shipping details are correct at checkout. If a parcel is returned to us due to an incorrect or incomplete address, reshipment fees may apply, and the buyer may be responsible for additional shipping costs.

We are not responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer.

7. Order Changes

If you wish to modify your order (for example, your shipping address or product specifications), please contact us within 2 hours of placing your order. After 2 hours, your order may enter our fulfillment process and changes may not be possible.

If your order has already shipped, you will need to follow our Return Policy to return the items for a refund.

8. Delivery Attempts

Our shipping carriers will attempt delivery to the address provided at checkout. If delivery is unsuccessful, the carrier may leave a notice with instructions for re-delivery or pickup.

For large furniture items, the carrier may require someone to be present to receive and inspect the delivery. It is your responsibility to ensure that the delivery address is correct and that someone is available to receive the package or to pick it up from the designated location.

We are not responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided by the customer.

9. Delays and Force Majeure

We are not liable for shipping and delivery delays caused by:

Shipping carrier delays or errors
Weather events or natural disasters
Events outside our control (force majeure)
High-volume holiday or promotional periods

If your order is significantly delayed, please contact us and we will work with the carrier to assist.

10. Lost or Damaged Packages

Lost Packages: If your package has not been delivered within the estimated delivery window, please contact us. We will work with the carrier to investigate and help resolve the issue.

Damaged Packages: If your order arrives damaged, please:

Keep the original packaging and all materials
Take clear photos of the damaged item(s) and packaging
Contact us within 3 days of delivery

We will work with you to resolve the issue, which may include sending a replacement or issuing a full refund. For large furniture items, please document any visible damage on the delivery receipt before signing for the shipment.

11. Multiple Items and Partial Shipments

If your order contains multiple items, they may be shipped separately and arrive on different days, especially if items vary in size or ship from different locations. You will receive a shipping confirmation email for each shipment. There are no additional shipping charges for partial shipments unless otherwise stated at checkout.