Payment Policy

At G Furniture, we are committed to providing you with a secure, transparent, and convenient payment experience. This Payment Policy outlines the payment methods we accept, our transaction processes, and the measures we take to protect your financial information. Shopping at our store indicates your agreement to the following terms.

1. Currency & Pricing

All transactions at our store are conducted in United States Dollars (USD). The total amount displayed on the checkout page includes:

The price of the items you have selected.
Applicable sales tax calculated and displayed based on your shipping address.
Shipping fees displayed according to your chosen delivery method.

We promise not to charge any hidden fees. The amount shown at checkout is your final payment amount.

Please Note: Due to the nature of furniture products, slight variations in color, texture, wood grain, or dimensions may occur between the product displayed on our website and the actual item received. All product dimensions listed on our Site are approximate measurements. We encourage customers to review product specifications and measure their available space before placing an order.

2. Accepted Payment Methods

We partner with industry-leading payment service providers to offer a secure and flexible checkout experience. We currently accept the following payment methods:

Credit and Debit Cards:

Visa
MasterCard
American Express
Discover

We reserve the right to add or remove payment methods at any time without prior notice.

3. Transaction Security

Your financial security is our top priority. We take the following measures to ensure your payment information is secure:

SSL Encryption:

Our website uses SSL (Secure Socket Layer) technology to encrypt all data transmitted during the checkout process. This ensures that your personal and financial information is protected from unauthorized access.

PCI-DSS Compliance:

We do not store or have direct access to your full credit card information. All sensitive payment data is handled by PCI-DSS compliant payment service providers, ensuring the highest standards of payment security.

Fraud Prevention:

We employ advanced fraud detection systems to monitor transactions in real-time. Orders flagged as potentially fraudulent may be delayed or cancelled, and our team may contact you for additional verification.

4. Order Authorization & Verification

By completing a purchase on our website, you confirm that:

You are the authorized user of the payment method provided.
The billing information submitted is accurate and complete.
You are the holder of the card or account used for the transaction.

If any order is flagged for security reasons, our team may contact you for verification before processing the order. This may include requesting a copy of your government-issued ID or confirming your billing address. Failure to complete verification may result in order cancellation and a full refund.

5. Payment Issues

If your payment is declined or you experience issues during checkout, please try the following:

Double-check that your billing address, card number, expiration date, and CVV code are entered correctly.
Ensure your card has sufficient funds or available credit.
Contact your bank or card issuer to confirm whether the transaction was blocked for security reasons.
Try a different payment method (another card, PayPal, Apple Pay, Google Pay, etc.).
If the checkout page is not loading properly, disable your VPN or try using a different browser or device.

Pending / Temporary Authorization Holds

In some cases, your bank or payment provider may place a temporary authorization hold (shown as "pending") even if the payment does not complete successfully. These holds are controlled by your bank and typically disappear automatically within 3–10 business days (depending on the issuer). If you believe a hold is taking too long to release, please contact your bank for assistance.

Important: A temporary authorization hold is not a charge. Your account will only be charged once the order is confirmed and processed successfully.

Duplicate Charges

If you believe you have been charged more than once, please contact us immediately at info@gfurniture.net with your order number (if available) and a screenshot of the transaction(s). We will review the payment records and assist you as quickly as possible.

6. Sales Tax

Applicable sales tax will be calculated and displayed at checkout based on your shipping destination. Tax rates vary by state and are determined by local and state regulations. We are required to collect sales tax in states where we have a legal obligation to do so.

The tax amount shown at checkout is final and accurate based on your shipping address.
Tax exemptions may apply for certain orders. If you believe you qualify for a tax exemption, please contact us before placing your order.

7. Order Modifications & Cancellations

Modifications

You may request to modify your order (including payment method, shipping address, or items) within 2 hours of placing your order.
To request a modification, please contact us immediately via email, including your order number.
After 2 hours, your order may have entered our fulfillment process, and modifications may not be possible.
For large furniture items, once the order has been dispatched to our freight carrier, modifications are no longer possible.

Cancellations

You may cancel your order within 2 hours of placement, provided it has not yet shipped.
To cancel, please contact us immediately, including your order number.
If your order has already shipped, you will need to follow our Return & Refund Policy to return the items for a refund.

Order Cancellation by the Store

We reserve the right to cancel orders under the following circumstances:

Payment cannot be verified or authorization fails.
Billing or shipping information appears invalid or suspicious.
Items are out of stock or discontinued.
Pricing errors are identified.
Unusual order patterns or suspected fraud are detected.

If we cancel your order after payment has been processed, you will receive a full refund to your original payment method within 10 business days.

8. Refunds & Payment Processing

All refunds are processed back to the original payment method used at checkout. Please note:

Refunds typically appear on your account within 5–10 business days after approval, depending on your bank or payment provider.
We are not responsible for any delays caused by your bank or payment provider in posting the refund to your account.
If you have not received your refund within 10 business days after confirmation, please contact us and your bank for assistance.

For full refund terms, please review our Return & Refund Policy.