Refund policy

Refunds & Returns Policy

At G Furniture, your satisfaction is our top priority. We believe in a fair, straightforward, and transparent return process, and we stand behind every product we sell. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Return Window & Eligibility

You have 30 days from the date of delivery to request a return.

To qualify, your item must meet all of the following conditions:

Condition: The item must be unused, unassembled (if applicable), and in the same condition as when you received it. Furniture must show no signs of use, assembly, or wear.
Packaging: The item must be returned in its original packaging, including all hardware, components, and assembly materials. The packaging should be intact and undamaged.
Proof of Purchase: A valid order number or digital receipt must be provided at the time of the return request.

2. Non-Returnable Items

The following items are not eligible for return:

Items that have been assembled, used, or installed.
Items that have been modified, altered, or repaired by the customer.
Items returned without original packaging, hardware, or assembly instructions.
Items showing signs of wear, scratches, stains, pet hair, or damage after delivery.
Clearance, final sale, or "as-is" items, as clearly marked at the time of purchase.
Gift cards.

3. How to Start a Return

To ensure your return is handled promptly and efficiently, please follow the steps below:

Contact Us: Email info@gfurniture.net with your order number and the reason for your return.
Documentation: If your item arrived damaged, defective, or incorrect, please attach clear photos of both the product (including all angles and any damage) and the outer shipping packaging.
Authorization: Once we review your request, we will provide a Return Merchandise Authorization (RMA) number and detailed instructions. Returns sent without prior authorization may not be accepted.
Disassembly (If Applicable): If the item has been assembled, it must be disassembled and repacked in its original packaging before return. We are not responsible for damage that occurs during customer disassembly.
Mail-In Returns Only: We currently support mail-in returns only. We do not offer in-person returns or drop-offs at this time. Once your return is authorized, we will provide instructions and a prepaid return shipping label.
Return Address: Once your return is authorized, please send your item to the following address:

G Furniture 1055 N Western Ave Los Angeles, CA 90029 United States

Response Time: We aim to respond to return requests within 24 hours.

4. Shipping Costs & Fees

Return Shipping Costs: We cover all return shipping costs for domestic orders, regardless of the reason for your return. A prepaid return shipping label will be provided at no charge upon authorization of your return.
Large Furniture Items: For oversized or heavy furniture items, return shipping arrangements may require special freight coordination. We will work with you to arrange the most convenient return process at no additional cost to you.
No Restocking Fees: We do not charge any restocking, handling, or administrative fees for returns.
Refund Processing Time: Once we receive and inspect your returned item, we will notify you of the outcome via email. Approved refunds will be issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery. We will prioritize your case and offer either:

A replacement of the same item, or
A full refund at no additional cost to you.

Required for Processing:

Clear photos of the product showing the damage or defect (multiple angles preferred).
Clear photos of the outer shipping packaging and inner protective materials.
A brief description of the issue.

We may request that the damaged item be retained for carrier inspection before issuing a replacement or refund.

6. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

Check your bank or credit card statement again.
Contact your bank or credit card issuer — refunds may take time to be officially posted.
If you have completed all of the above and still have not received your refund, please contact us at info@gfurniture.net.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different item, color, or size, please initiate a return for the original item and place a new order for the desired product.